Terms of use

By using any of the goods or services supplied by Softlab Technologies you are agreeing to the following terms and conditions which cannot be varied by any other terms or conditions without the prior written consent of Softlab Technologies. 


Fee Structure


Default in Payment

Ownership and customer responsibility of goods supplied by Softlab Technologies

Softlab Technologies warranties


No representation

Governing law

Softlab Technologies Payments & Refund policy

Softlab Technologies may change these policies periodically when required, so check this website to stay informed of any updates.

Although the products sold through the Softlab Technologies participating websites are owned by the individual retailers, Softlab Technologies is the responsible party for the collection of payment.

Payment is collected through credit cards (Visa and MasterCard), PayPal and other internet based payment gateways.

There are no trailing fees, membership or other, for any products purchased through the Softlab Technologies retailer websites. The total payment amount is clearly displayed upon the final confirmation screens before placing an order. If you are unhappy with the total payment amount then please do not confirm the order.

Once orders have been placed and paid for, they are transmitted through the internet to the requested retailer. Orders are then printed and processed by the Retailer. There is no ability to cancel an order once it has been placed.

Order and payment receipt information is displayed on the final page of the website during the order process, emailed through to the supplied email address and is additionally archived and available through the Softlab Technologies customer membership portal located at members.thatcloudcompany.com.au

The last 4 digits of credit card numbers are stored in our secure databases for archive and reference information. The remaining information is destroyed immediately after payment has been approved.

In the event that your payment needs to be refunded, due to non-delivery of products or other retailer approved reasons, then please contact the retailer with your payment receipt and order number to request the refund. The retailer, if in agreement with the reasons for the refund, will then request a refund with Softlab Technologies for the particular order number. Softlab Technologies will then process the refund within one week.

The Softlab Technologies Delivery Policy

Softlab Technologies provides a service for its clients to offer their customers the ability to order products online. Although the service, the website and the services used are hosted by Softlab Technologies, the delivery policy of each individual retailer is different.

There are two options for purchasing products through Softlab Technologies; Delivery and Pickup. If you choose for your order to be picked up then there will be no delivery and you are responsible for collecting your order. If you choose delivery then the retailer should deliver your product within the estimated delivery waiting time. This delivery waiting time changes throughout the day depending on how busy the retailer is, traffic conditions etc. There is no guarantee made by Softlab Technologies that your order will be delivered within this time frame. The delivery waiting time is to be used as a guide and it must be understood that unforeseen circumstances may result in your order taking longer than expected to be delivered.

With certain payment methods, credit cards processed via the Adyen/NAB network, the ownership of products purchased is transferred to Softlab Technologies first. In this case the retailer that you ordered through becomes a Softlab Technologies agent. As such you can contact that Softlab Technologies Agent to discuss concerns with your delivery time or the quality of the goods purchased.

If your order is not delivered within a satisfactory time then you are to call the retailer with whom you placed the order to notify them of your concern. Each retailers phone number can be found within the website.

If your order is picked up or delivered to an unsatisfactory quality then you must bring those concerns to the retailer with whom you purchased the products from and they will deal with the matter according to their specific policies. 

Privacy Policy

This Policy applies to Softlab Technologies and outlines our obligations in managing personal information we hold. Softlab Technologies is bound by the National Privacy Principles contained in the Privacy Act 1988. Personal information is information or an opinion relating to an individual which can be used to identify that individual.

Why does Softlab Technologies collect personal information?

Softlab Technologies collects personal information in order to conduct our business, to provide and market our products and services, and to meet our legal obligations. Softlab Technologies deals with personal information in two situations: when providing services to our clients and their customers; and when running our day-to-day business operations.

What kinds of personal information do we collect?

In general, Softlab Technologies collects, and holds for periods appropriate for efficient and secure production processes, includes (but is not limited to): names, addresses, contact details, computer and other technology specifications and billing/payment information. In most cases, if the personal information we require is not provided by our clients, we may not be able to supply our services.

How do we collect personal information?

Generally, when providing services to our clients, we collect personal information when our clients provide us with their customer information and update from time to time when our services have been utilised by the customer. Personal information you provide includes (but is not limited to): personal information by way of forms filled out by people online or on paper, face-to-face meetings, interviews, business cards, and telephone conversations.

How might we use and disclose the personal information provided by our clients?

When providing our services to a client, the personal information we receive from the client is the property of the client and not Softlab Technologies. We use and disclose the personal information only for the purpose of providing our services to the client, unless otherwise required by law. These arrangements are governed to us by our clients and or by contractual obligations.

Management of personal information provided by our clients

The personal information we receive from our clients is the property of our clients. This information is generally maintained on computer databases. Some processes require minimal retention of personal information. When we provide outsourced database management services for our clients, we may retain personal information, securely, on behalf of our clients, for long periods of time as required by our client.

Your ability to access your personal information provided by our clients

Subject to some exceptions, the Privacy Act entitles individuals to gain access to personal information which an organisation holds about them. However, in the case of personal information that we collect from our clients, access to that personal information should be sought from the relevant client.

About whom do we collect personal information?

The type of information we may collect and hold when running our own day-to-day business operations includes (but is not limited to), personal information about:

clients, potential clients, their employees and their customers;

suppliers and their employees;

prospective employees, employees and contractors; and

other people who come into contact with us.

Personal information provided by other people

Softlab Technologies collects personal information about an individual from third parties, such as recruitment firms and referrals from existing contacts.

Website collection

Softlab Technologies collects personal information from our web site through receiving general inquiries, emails, website statistics and online forms.

How might we use and disclose your personal information?

Softlab Technologies may use and disclose your personal information for the primary purpose for which it is collected, for secondary purposes which you may reasonably expect to be related to the primary purpose and in other circumstances authorised by the Privacy Act. In general, we use and disclose your personal information for the following purposes:

to provide and market our products and services;

to provide and market our clients products and services;

to communicate with you;

to purchase from you;

to comply with our legal obligations; and

to help us manage and enhance our services. 

To whom might we disclose your personal information?

We may disclose your personal information to other companies or individuals who assist us in providing our services, complying with our legal obligations, or who perform functions on our behalf (eg, Superannuation Fund provider); and anyone else to whom you authorise us to disclose it.

How do we keep personal information accurate and up-to-date?

Softlab Technologies endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details are set out within our website at www.thatcloudcompany.com.au

You have the ability to gain access to your personal information

Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information which Softlab Technologies holds about you by contacting us. We will require you to verify your identity and to specify what information you require.

General management of personal information

We take reasonable steps to protect the security of personal information that we hold. Softlab Technologies personnel are required to respect the confidentiality of personal information and the privacy of individuals. Softlab Technologies takes steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, (e.g. by use restricted access to computers and electronic records and password controlled operating systems).

Where we no longer require your personal information for a permitted purpose under the National Privacy Principles, we delete, destroy it, except for personal information provided by our clients, in which case we will return it to the client or destroy it if the client requests us to do so. In neither case do we keep copies of your personal information.

General management of personal information

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices. The most current version of this Policy is located at www.thatcloudcompany.com.au and can be obtained by contacting us.


If you have any questions about privacy-related issues please contact our Privacy Officer Brent Chandler. E-mail: info@thatcloudcompany.com


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